Microsoft Incentive Agent – AI System for Partner Program Queries
How we built a GPT-powered agent to automate Microsoft incentive support with real-time answers.
Published: 2025-07-29
Client
Enterprise AI Enablement (White-labeled for Microsoft Partner Team)
Problem
Microsoft partners struggled to figure out which incentives applied to their customers. Info was buried in PDFs and dashboards — support was slow and inconsistent.
Solution
We built a production-ready GPT-powered assistant that:
- Classifies query intent using vector search + GPT-4o
- Tracks missing fields and asks smart follow-up questions
- Validates structured data using synonyms and LLM prompts
- Connects to Redis for session memory, Mongo for incentive filtering
- Handles 10+ types of incentive intents with no human support
Impact
- 💬 Reduced support resolution from 3 days → 15 seconds
- 🎯 100% LLM accuracy for top 5 intent types
- 🧠 Structured field mapping, vector search, and prompt fallback all included
Stack
FastAPI, OpenAI Assistants API, Redis, MongoDB, GPT-4o, LangChain, Python
What We Loved
This was not "chat with GPT" — this was a multi-step logic agent with memory, validation, and real business context.